At Imane Bendou, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your product, our return policy makes it easy and hassle-free.
Eligibility for Returns
- Items must be returned within 5 days from the date of delivery.
- Products must be in their original condition, unused, and in their original packaging.
- A valid proof of purchase, such as a receipt or order confirmation, is required.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Custom-made or personalized products.
- Products marked as “final sale.”
- Items damaged due to misuse or improper handling.
Return Process
- Initiate the Return
Contact our customer support team at info@imanebendou.com with your order details and reason for return. - Receive Instructions
Our team will provide you with a return authorization and detailed instructions. - Pack and Ship
Ensure the item is securely packed and shipped to the address provided. Return shipping costs are company bears this cost - Inspection and Refund
Once received, we will inspect the product. Refunds or replacements will be processed within 7-10 business days
Refunds
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable.
Exchanges
If you’d like to exchange an item, please follow the return process and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at info@imanebendou.com. We will arrange a replacement or refund at no additional cost.
Need Help?
For any questions or assistance, feel free to reach out to our customer service team at info@imanebendou.com.
